A letter from LIH Olivia’s Place

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Dear Friends of LIH Olivia’s Place,


As we are reaching the end of the school year of 2018-2019, I would like to first congratulate all the 719 children who have made progress with us over the last year.


Nelson Chow, CEO of LIH Olivia’s Place, is giving the speech in the national Down’s Syndrome Forum

This year is a year of our rapid growth and development. I would like to share with you some of the successes along the way.


In Sept 2018 we saw the first child with Autism under our therapy fitting into a mainstream bilingual kindergarten. He has made very good progress with his challenging behaviors, and also rapidly catching up with his language development. We are working closely with his educators to continue the interventions at the kindergarten. Next year is the final year of his kindergarten and we hope we can support him transitioning into a mainstream school.



In Nov 2018, LIH Olivia’s Place have officially become the pediatric rehabilitation center for Shanghai Mental Health Center

In Nov 2018, we have officially become the pediatric rehabilitation center for Shanghai Mental Health Center which is the biggest mental health center. This does not only mark the recognition of our quality of services, but also enables us to
access the much needed local mental health and support resources.


In Jan 2019, we have initiated our new operation model to help us look after more patients by using a tiered services model, so that the senior therapists can take ownership of the clients and supervise the junior staff to deliver the therapy program. This enables us to support more clients with more efficiency and higher quality. We have also implemented a new documentation system which measures the therapy outcome for each episode of care.


In March 2019, we have reduced our waiting time – the days from first contact to first appointment to an average of less than 5 days. We also supported SENISH (Special Education Network in Shanghai) with an educational event with three of our clinicians presenting with totaling of more than 50 years of experience in special needs.


By June 2019, we have supported more than 5000 children with more than 50,000 therapy hours over the last 9 years. We have also made the first record to conduct more than 900 hours of therapy in one school year at a single school. We have also conducted a total of 62 workshops to support teachers and parents in this academic year.


Our Deputy General Manager is giving a speech in international school fair


We also saw that we have many areas of improvement. The first is the communication with our clients and our partners. Whilst we respect confidentiality and privacy of the clients, it’s in all children’s interest to ensure the best communication between parents, educators and ourselves. We have built new referral mechanisms and communication pathways to ensure the improvement for the next year.


We know also that every child becomes attached emotionally to their therapist, and our therapists and us feel the same. Unfortunately, there have been some staffing changes over the last year with various reasons. Although we have made every effort to make every transition smooth, there may have been some disruptions. We would like to apologize about this. Reassuringly though, every child has made progress under our care based on our outcome reporting system.


Finally we would like to thank you for your continued trust and support, and help us to serve you better in the coming years! Wish you all a happy summer holiday! Safe travels for those of you travelling!


Best Regards

Hao Lu
Deputy General Manager
LIH Olivia’s Place Shanghai

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