General News

New School Relationship Team for the new school year

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Louis Liu
International School Relationship

Dear Friends of LIH Olivia’s Place,

I am Louis Liu, the school relations manager, at LIH Olivia’s Place Shanghai. It’s my great pleasure to meet you here. I received my bachelor’s degree at China Pharmaceutical University at Nanjing. Having studied four years in the field of pharmaceutical sciences, I never thought I will pursue my career in the field of pediatric rehabilitation. I got to know LIH Olivia’s Place in 2016 and started my new journey from there.

3 years at LIH Olivia’s Place

I often hear people asking me why I chose this job. My answer was and would continue to be that I wanted my job to be meaningful. It’s not about making money to live a life, it’s about to bring changes to other people. Every time when I see people come with nervous while leaving with a smile on their face, I know that my work has been worthwhile. 3 years at Olivia’s Place, I heard many stories and saw lots of touching moments, which motivated me and proved that we are doing the good and right thing.

How I can be Helpful to You

As a school liaison, my role is to help schools, teachers, and families to access resources to help students to better fulfill their potential. As an educator making impact and building future, you are the most important role to lead the students to their future. But on the way, you may face challenges, you may see a child in your class struggle to make friends, you may see a child suffering emotional difficulties, you may see a parent who is desperate for help but have no confidence in the local supporting pathways, etc. That is where I can help. I can help to bring in quality therapy service to meet students and families’ clinical and emotional needs.

For the international school community, I know that teachers are facing challenges as this is such an environment with diversity. Things may go different from what you have been familiar with, in the aspects of culture, policy and so on. I hope, by working together, we can break barriers that may interfere children to receive the best services in China.


Yoyo Zhou
International School Relationship

Dear Friends of LIH Olivia’s Place,

I’m Yoyo who is the new school liaison at LIH Olivia’s Place and it’s a great pleasure to introduce myself here.

About me

I spent my first two years of my high school in Yew Wah International School, and took my last school year in the US. Before this, I was studying in a public middle school in Shanghai. In addition, I received my bachelor degree in New York City and stayed there for 7 years. That said, I have always been evolved in a diversify environment and thus to have a better understanding and experiences between Chinese and oversea cultures, as well as the school life in both private and public schools. I believe, all of these would be beneficial for me to better relate with my clients.

What I learnt about LIH Olivia’s Place

Back to the time before I joined LIH Olivia’s Place, I had no idea what autism was, what the specific symptoms of the kids would be, and how the autism would affect these kids’ life and future. Now, after I have talked with so many parents and have seen all these cases myself, I am able to have a better understanding not only the neurodevelopment disorder itself, but also what all these parents and kids were experiencing mentally. I felt happy from my heart to see that our services could help pulling these families from desperate to hope and happiness.

My View about Rehabilitation in China

China’s medical rehabilitation still remains at a lower penetration rate compared to the global benchmarks, such as the US. This could be mainly attributable to the lack of therapists and how Chinese parents’ cognition about the neurodevelopment disorders. I hope I could help the Chinese parents to better understand medical rehabilitations and let them give their children a better therapy in the early stage.

For my Position, as a School Liaison

I will coordinate with school’s learning support departments and teachers to take their referrals regarding students who are in demand for services and supports from our clinic. Setting up the bridge between our clinic and school learning support department, and providing consulting services and feasible solutions to teachers and administrators who are confronting issues that need to be solved.

For any support regarding training, including teacher trainings and parents trainings etc, from school teachers, I can book and coordinate workshop according to any specific needs.

As a marketing personnel, I will also participate in the major educational forums and festivals held by international communities and international schools. At the same time, I would bring in our therapists as well to give corresponding presentations if needed.


Spring Cleaning: Medical and Academic Records

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Spring has arrived and with it, the urge to straighten up the house and prepare for summer travels. One important item that should be on your checklist is time to organize your child’s medical and academic records. Keeping your records current and accessible is not just for the tidy-at-heart folks who relish clear desk tops or room to work on the kitchen counter. For families of children who receive therapy or learning support services, it can be an essential part of being an effective advocate and responsible caregiver.


Be prepared

The ability to quickly review the history within your child’s records can help to illuminate progress, goals that still need to be met (or met again), and techniques that have or have not been effective. Having ready access to information will help you present your ideas to service providers or ask questions with confidence, contributing to an atmosphere of respect and professionalism at school meetings, doctor visits, therapy sessions, or other encounters with the professionals in your child’s life. When the inevitable paperwork snafus happen—lost files, records that don’t get transferred—many headaches can be avoided when you are able to quickly retrieve copies from your own files. Perhaps the most critical reason for keeping a well-structured filing system is so someone else could step into your shoes and continue managing the services for your child in the event you are no longer able to.



Most of the critical documentation will fall into the categories of education, healthcare & financial records, as well as information for caregivers. Useful documents include observations from other adults who have a personal relationship with your child, articles about your child’s diagnosis, reports on scientifically-based teaching methods, and a list of tips on ‘what works’ for your child. Receipts, insurance statements, and other financial documents are an important part of your record keeping.


Ready? Go!

Getting started is often one of the greatest obstacles to getting organized. A good initial goal is to create a summary sheet that contains the basics: name, age, address, phone, identification numbers, emergency contacts, diagnoses, contact information for providers including doctors, school personnel, therapists, and other support professionals. Also list medications with dosage instructions, allergies, and insurance information. Breaking large tasks into smaller projects or stages can make it easier to tackle the effort to consolidate and update your child’s records.


What to keep:
  • Signed release of information forms
  • Annual school student handbook
  • Individual Education Plans (IEPs)
  • Report cards and IEP progress reports
  • Standardized test results
  • Evaluations and behavioral assessments
  • Copies of your child’s school records including attendance and any disciplinary file entries
  • Journal entries on your child’s behavior or development
  • Correspondence (letters, email, informal notes)
  • Notes from meetings
  • Contact log (record of conversations, incoming and outgoing phone calls)
  • Samples of school work (best, worst, and typical)
  • Medical records, including information about all medications
  • Therapists’ reports
  • Receipts and billing statements


How Can We Help?

Whether you are preparing for appointments over the summer with professionals in your home country, getting ready to repatriate, catching up with your insurance provider, or simply resolving to organize all of the paperwork that accompanies parenting, we can help if your child receives services at Olivia’s Place.  We are committed to maintaining clinical files to internationals standards to ensure excellent continuity of care, regardless of where you are in the world. Please contact us if we can answer any questions or be of assistance with respect to your child’s clinical records or Olivia’s Place financial documentation.